Customer Service
A Tale of Two TikToks: How Ocean Spray and Sherwin-Williams Reacted to Going Viral
Jon FrischDecember 4, 2020
During the holiday season, it’s hard not to think about “A Christmas Carol,” Charles Dickens’ famous story about the curmudgeonly Ebenezer Scrooge, but high school honors English students are probably also familiar with
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Newsweek’s Top Ranked Customer Service Companies in 2020
WebPunchAugust 12, 2020
In 2019, Newsweek began its annual collaboration with Statista, an online data and statistics company, to collect information and produce its annual list of top-rated businesses for customer service. Each year, the survey
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How to Improve Your Customer Service Skills
Matthew Van DeventerJuly 12, 2018
“If you build it, they will come,” that famous line spoken by Kevin Costner inField of Dreams may have brought about success for his character, but itdoesn’t always work out so well for
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VIDEO: Do You Treat All Your Customers the Same?
Matt JonesJune 12, 2018
Welcome to another episode of WebPunch’s School of Online Reputation Management. It’s early summer, things are hot. I’m your host, Matt Jones, here to drop some knowledge. I’m here to discuss a little
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Sexual Lubricants and Amazon’s Customer Experience
Matthew Van DeventerApril 26, 2018
Picture this: Jeff Bezos, founder and CEO of Amazon.com “glides” into a vigorous pace around the circumference of an executive boardroom table on the top floor of the Seattle-based Amazon Headquarters. It’s a
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What do Netflix, FedEx, and Chick-fil-a have in common? Customer Experience
Matthew Van DeventerApril 20, 2018
Customer experience has one meaning: It’s the interaction between a brand and a customer. And for the most part, businesses large and small want a similar outcome from their customer service experience. They
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Cashier-less Amazon Go Store Hits Customer Experience Mark
Matthew Van DeventerFebruary 20, 2018
QUICK FACTS: Amazon Go Open Date: January 22, 2018 Size: 1,800 square feet Location: 2131 7th Avenue Seattle, Washington Hours: 7AM-9PM, Monday-Friday Technology Used: Computer vision, deep learning algorithms, sensor fusion Beta Version
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The Customer is Not Always Right (VIDEO)
Matt JonesDecember 1, 2017
“The customer is always right.” These words were said famously by Harry Gordon. Is the customer always right? I don’t think so. I’m Matt Jones, your professor of WebPunch’s School of Online
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Nordstrom: Reaching New Levels of Customer Experience
Matthew Van DeventerOctober 3, 2017
Nordstrom is getting weird! In a good way, that is. The upscale clothing store is experimenting with ways to cater to the growing trend of people buying their stuff online, while still providing
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Launching Google Chat for Your Business
Karin SiccardiSeptember 5, 2017
When you think about how life has changed over the years and how technology has advanced, what word comes to you?
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Simple Steps: Claiming Your Yelp Page
Beth NintzelFebruary 13, 2024
Picture this—you start hearing through the grapevine that people are finding your business on Yelp and writing reviews, but you don’t have access to the page, or maybe you didn’t even realize it
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Facebook Impersonators are on the Rise!
Jessica HughesFebruary 9, 2024
Here’s the latest on these relentless spammers. Have you seen the surge in Facebook spam reviews lately? As we’ve ushered in the new year, it appears Facebook spammers have decided to jump on
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Increase your reviews and empower your employees with PunchBoard by WebPunch
Liv DuBroFebruary 2, 2024
Introducing: WebPunch’s New Innovative Tool for Increasing Online Business Reviews & Empowering Employees We are proud to introduce WebPunch’s newest heavyweight game-changer! Entering the arena this February, ladies and gentlemen, please join us
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Thinking Outside the Box: Creative Ways to Utilize Customer Feedback from NPS Surveys and Online Reviews
Jenny ShandAugust 18, 2023
There are a wide range of metrics you can use to learn about your customers’ experience. NPS and online reviews are two popular tools that measure this, but NPS feedback is internal, whereas
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How To Ensure Your First Google Review Will Post
Beth NintzelAugust 18, 2023
You’ve created your Google Business Profile (GBP) and verified your business—congratulations! Amazing reviews about your business should be rolling in any minute! In fact, you know that a customer reviewed you—they told you
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Five Reasons Why Yelp Isn’t the Worst Website for Business Owners
Jenny ShandMay 31, 2023
I once heard that the best way to incite a rant was to invite a business owner to lunch and casually bring up Yelp. The international platform that attracts more than 178 million
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Categories
- Business Listings (37)
- Customer Experience (32)
- Customer Feedback (27)
- Customer Service (15)
- Facebook (13)
- Google (31)
- Negative Online Reviews (19)
- Net Promoter Score (6)
- Online Monitoring (11)
- Online Reputation Management (54)
- Online Reviews (70)
- Responding to Reviews (34)
- Uncategorized (34)
- WebPunch (14)
- Yelp (17)
Topics
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